Frequently Asked Questions

Q: What is the current turnaround time on orders?
A: Because each piece is made to order, the current turnaround time is 1-2 weeks.  

Q: What if I need my order in a hurry? 
A: If you need your order in less than 2 weeks, there will be a $10 rush fee.  

Q: How do I wash my items?
A: Hand wash with mild soap and hang or lay flat to dry.   

Q: What measurements do I send for a custom fit?
A: If you'd like a custom made item, please include your waist and hip measurements, as well as preferred inseam if different from the length stated in the item's description. You may send these measurements along with your order in the "Special Instructions" box at checkout.

Q: Where do I measure myself? 
Waist - measured at belly button 
Hip - measured at widest part around butt, not at the actual hip bone  

Q: I'm between sizes, which one do I choose?
A: If you fall between sizes we recommend going with the larger of the two. Remember, we offer an alteration service so we can take them in if they are too big. We can always alter an item smaller but we can't alter them bigger!

Q: Do you take wholesale orders?
A: Yes! We are currently taking wholesale orders, so please send us an email for more details at christine@fractal9.com

Q: How often do you add new prints?
A: We try to add new prints every few months. 

Q: Are you accepting new brand ambassadors?
A: We will be announcing a new affiliate program soon. Subscribe to our newsletter list to know when it rolls out! 

Q: How often do you have sales?
A: We have about 3 sales a year ,which we announce well in advance on Instagram, Facebook, and through our newsletter.

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